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The Condition Guarantee by Seller (CGBS) program provides buyers with added confidence that a qualifying vehicle purchased on eBay Motors is accurately described in the listing, and protects buyers if the vehicle's condition is materially different from the description in the auction listing.
Sellers participating in the CGBS have put forth their best efforts to build your trust. Vehicles sold under the CGBS program include the following protection:
- The seller guarantees that the vehicle condition is as described
- The seller agrees to work with you to ensure your satisfaction with the vehicle
- eBay Motors provides additional coverage on these transactions
The CGBS is administered and managed by an independent service provider (the "CGBS Administrator") that is not affiliated with eBay Inc ("eBay"). All CGBS requests will be administered and processed by eBay and the VPP Administrator. The maximum reimbursement amount per vehicle is $10,000, or 50% of the winning bid amount (whichever is less).
There are limits to the kinds of issues and types of vehicles eligible for protection under the CGBS, and are outlined in these Terms and Conditions.
Please note that each CGBS payout is subject to a $250 deductible/copay.
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Buyer Responsibilities
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In order to qualify for the Condition Guarantee by Seller benefits, buyers have to meet certain requirements:
- Buyers must exercise appropriate care when purchase a vehicle. If a seller discloses a problem with a vehicle, it is the buyer's responsibility to research the full extent and nature of the problem before bidding. Any problems disclosed by the seller are not eligible for protection under the CGBS.
- Buyers must be the winning bidder or Buy It Now buyer of a passenger vehicle on eBay Motors with a "Condition Guarantee by Seller" icon on the listing.
- Buyers must be in good eBay standing at the time of the transaction, with a feedback score of at least zero.
- Buyers must inspect the vehicle thoroughly upon receiving it (either after picking it up at the seller's location or upon accepting shipment of the vehicle). To qualify for protection under the CGBS program, buyer must report any problems to the seller in writing within 24 hours for cosmetic (body and interior) issues and within 72 hours for mechanical issues.
- Buyer must first make a good faith effort to resolve any issues directly with the seller before filing a complaint under eBay's CGBS program.
- Buyers must read and understand all terms and conditions for the CGBS protection.
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How are Buyers Protected?
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Buyers are protected when purchasing a Condition Guarantee by Seller vehicle in the following ways:
- All sellers in the program are verified licensed dealers.
- Sellers uphold high standards in disclosing the vehicle condition in their listings.
- Sellers agree to make all reasonable efforts to work directly with the buyer to resolve problems that arise from misrepresentation of the condition of the vehicle or omission of important, material details about the vehicle.
- If the buyer and seller are unable to reach a mutually agreeable resolution to the dispute, the buyer may initiate a complaint via eBay's CGBS program. Complaints can be submitted by clicking the Go button on the Vehicle Purchase Protection page and entering the CBGS details in the Contact eBay Customer Support form. The buyer will be required to take the vehicle to an approved mechanic for an inspection or estimate of damage at their expense. The CGBS Administrator will investigate and evaluate the complaint and determine the appropriate outcome under the program. Sellers in the CGBS program agree to comply with the Administrator's decision.
- If the seller does not comply with the decision, the CGBS Administrator will provide the appropriate reimbursement under the CGBS program.
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Situations that are not covered by CGBS
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The following are some examples of situations are that NOT protected by CGBS:
- Normal wear and tear, including but not limited to belts, hoses, tires, brakes, bushings, joints, spark plugs and wires, and minor dents, paint chips and scratches
- Regular maintenance and fluid levels
- Damages that do not exceed $500
- Parts that still function or operate
- Buyer's remorse
- Aftermarket stereo or audio/visual equipment
- Damage or loss arising during shipping or otherwise after purchase
- Punitive claims, lost profits, loss of work, or restocking costs
- Repairs or alterations made by you to the vehicle without the consent of the CGBS Administrator.
- Inspection costs, warranty fees, taxes paid, or any other fees or expenses that are not expressly covered under these Terms and Conditions.
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Eligibility Requirements
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Participation in the CGBS program is subject to the following eligibility requirements:
- You have successfully completed the purchase of a Condition Guarantee by Seller vehicle* priced at more than $250 from on the eBay Site:
Note:
* You will be deemed to have successfully completed the purchase if you receive confirmation in your "My eBay" that you have successfully won, or purchased, an item through an auction, Buy It Now, or Best Offer.
- Your eBay account had an eBay Site feedback rating of zero or above as of the listing's end date and your account is in good standing (i.e. not suspended) at the time the reimbursement request is filed.
- You have not filed a Vehicle Purchase Protection or CGBS reimbursement request in the last 6 months.
- You, the seller, the vehicle, and the financial institutions on which payment was drawn, and to which payment was made, must have been located in one of the fifty United States on the listing's end date.
- You obtain the CGBS Administrator's prior written consent before altering, repairing, selling, or releasing possession of, the vehicle before a determination is made on your complaint.
- You are able to provide the CGBS Administrator with documentation to substantiate all purchase payments, and/or estimates for repair, related to your CGBS complaint.
- You must have notified the seller of the vehicle in writing within 24 hours for cosmetic (body and interior) issues and within 72 hours for mechanical issues. You must provide proof (email or confirmation of fax) of this written notification to the seller.
- The CGBS program only applies to passenger vehicles eight years old or less listed with less than 125,000 miles. It does not include:
- Modified vehicles and kit cars
- Vehicles listed with an "other" title, or salvage, rebuilt/rebuildable, unrebuildable, reconstructed, scrapped/destroyed, junk, lemon, or water damage title brand
- Vehicles with over 125,000 miles
- Alfa Romeo, Aston Martin, Avanti, Bentley, Bugatti, Ferrari, Hummer, Lamborghini, Lotus, Maserati, Opel, Panoz, Qvale, Rolls Royce, Shelby or any vehicles listed in "Other Makes."
- Only the following vehicle components are covered by the CGBS:
- Mechanical: engine, transmission, exhaust system, electrical, suspension, cooling system, steering, air conditioner
- Interior: front and rear seats, carpets, headliner, dash, power features, factory CD, DVD, and/or stereo
- Exterior: paint, grille, glass, frame, roof, body panels
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CGBS Maximum Reimbursement
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The CGBS reimbursement amount may not exceed the cost of eligible repairs* and is further limited to the lesser of a) 50% of the winning bid amount, or b) $10,000, whichever is less.
Note:
*The damage amount will be determined by the lower of all replacement/repair estimates from authorized service facilities approved by the CGBS Administrator.
Effect of secondary sources of reimbursement
CGBS protection is secondary to any other avenue of recovery. As such, any recoveries reimbursed or credited to you by any third party will be deducted from your request for reimbursement to determine your final payment amount under the CGBS program.
If the seller offers you a settlement equal to, or better than, the amount you are eligible to receive under CGBS as described, you will not be eligible to receive any payments under CGBS.
A buyer of a CGBS vehicle may be eligible for protection with either the CGBS or the Vehicle Purchase Protection (provided for free by eBay on ALL eBay Motors vehicle purchases), but a buyer may not receive a reimbursement from both programs. The CGBS Administrator will guide all complaints to the appropriate program for handling.
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Miscellaneous
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eBay may terminate the CGBS or modify these Terms and Conditions with or without notice to you. The terms of the CGBS program specified on this page at the time that you purchased your vehicle will apply. It is your responsibility to periodically review these Terms and Conditions to ensure you are familiar with any changes and the then-current policies.
CGBS does not protect purchases on any other eBay website, including eBay's international vehicle marketplaces.
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