eBay Motors - Condition Guarantee by Seller

Condition Guarantee by Seller

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Overview

The purpose of the Condition Guarantee by Seller Program is to provide buyers with added confidence that a passenger vehicle purchased on eBay Motors is accurately described in the listing, and to protect buyers if the actual vehicle condition is materially different from the listing description.

Condition Guarantee by Seller

While the vast majority of vehicle transactions on eBay Motors go smoothly, the Condition Guarantee by Seller Program provides you with added protection from eBay when purchasing a passenger vehicle.

Sellers participating in the Condition Guarantee by Seller Program have put forth their best efforts to build your trust. Vehicles covered by the Condition Guarantee by Seller include the following protection:

The seller guarantees that the vehicle condition is as described.
The seller agrees to work with you to ensure your satisfaction.
Condition Guarantee by Seller provides you with additional protection from eBay.

There are limits to the kinds of issues and types of vehicles covered by the Condition Guarantee by Seller Program. Learn more about these restrictions and how the program protects buyers on our Condition Guarantee by Seller Frequently Asked Questions page.

Buyer Responsibilities

To qualify for Condition Guarantee by Seller benefits, you need to meet certain requirements, including:

You must be the winning bidder or Buy It Now buyer of a passenger vehicle on eBay Motors offered under the Condition Guarantee by Seller Program. For reserve price listings, a winning bidder is the highest bidder who has met the reserve price.
In the event that there is an undisclosed problem with the vehicle, you must contact the seller in writing (email or fax) within 24 hours for cosmetic (body and interior) conditions and 72 hours for mechanical conditions upon receipt of the vehicle.

Buyers must exercise appropriate care when purchasing a motor vehicle. Protection provided by the Condition Guarantee by Seller Program is not a recourse for buyer's remorse, protection from normal used-car wear and tear, or a replacement for doing careful research to make an informed purchase. Learn more about buyer responsibilities on our Condition Guarantee by Seller Frequently Asked Questions page.

Look for the Condition Guarantee by Seller seal in passenger vehicle listings:

View passenger vehicles with Condition Guarantee by Seller!

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