Each member of the eBay community that you trade with has the ability to leave feedback for you. In order to make that contribution fair and safe, each member can only affect another member's feedback score by +1, 0, or -1.

The feedback score represents the number of members that are satisfied doing business with this member. It is the difference between the number of members who left a positive rating and the number of members who left a negative rating. The feedback score is shown in parentheses next to a member's User ID, for example, eBaydaisy (3).  

A rating from a unique member only contributes once to another member's score. For example, when a member leaves 3 positive ratings for another member (for 3 different transactions), the other member's score increases only by +1.  

Example:  eBaydaisy bought and sold a total of 17 items with 9 different members. However, after these 17 transactions, her feedback score increased by only 3. Take a look at the examples shown below to see how eBaydaisy's feedback score was affected after each transaction.

Members who left a positive:
eBaydaisy had only one transaction with each of the following members. They each left her one positive rating (+1). These two positive ratings raised eBaydaisy's feedback score by 2.

Members who left more than one positive:
This eBay member had three transactions with eBaydaisy. All of them were satisfactory, so the eBay member left 3 positive ratings for eBaydaisy, one for each transaction. This does not mean that eBaydaisy's feedback score increased by 3. Since all three ratings were from the same member, eBaydaisy's feedback score increased only by 1.

Members who had a neutral impact
This member left a neutral rating for a transaction with eBaydaisy. In this case, eBaydaisy's feedback score neither increased nor decreased but stayed the same.

Members who left a negative
This member was not satisfied with the transaction and so left eBaydaisy a negative rating (i.e. -1). This decreased eBaydaisy's score by 1.

Members who left different ratings for different transactions
A member can leave only a positive, neutral, or negative rating for another member. Each of these ratings affects the other member's feedback score only once. For example, if a member left two negatives for eBaydaisy, only one of them will contribute to eBaydaisy's score. However if the same member left two negatives and one positive for eBaydaisy, the negative rating will count once and so will the positive rating. Subsequent negatives or positives from the same member will not affect eBaydaisy's feedback score. Take a look at the following scenarios:

The member shown below left eBaydaisy 1 neutral and 1 positive rating. This affected eBaydaisy's score by (0+1) = +1.

The member shown below left eBaydaisy 1 negative and 1 positive. This affected eBaydaisy's score by (-1+1) = 0.

The member shown below left eBaydaisy 1 negative and 2 positives. This affected eBaydaisy's score by (-1+2) = +1

The member shown below left eBaydaisy 2 negatives and 1 positive. This affected eBaydaisy's score by (-2+1) = -1

Related Help topics

• Reputation - eBay Feedback: Overview
• Leaving Feedback