Members can send messages to each other through eBay. We encourage open communication between our members but we don't allow our members to use these options to send spam or threats. Violations of this policy may result in a range of actions, including:
Listing cancellation
Limits on account privileges
Account suspension
Forfeit of eBay fees on cancelled listings
Loss of PowerSeller status
Please remember that we don't have control over communication unless it takes place through eBay. Also, posts on the eBay discussion boards aren't covered by this policy. However, we do have a policy related to appropriate discussion board usage.
If you are receiving emails from eBay about items you haven't bought or sold, your account may have been used without your permission. If you think this may have happened, contact us right away.
What are the guidelines?
We don't allow our members to send each other spam. "Spam" is an email or a Skype message that is both unsolicited and commercial in nature.
Unsolicited means the message was sent without the permission of the person who received it. Commercial means the message discusses buying, selling, or trading of goods or services.
Some examples of spam include:
Unsolicited email or Skype offers sent to potential buyers
Email or Skype messages sent to a member on a mailing list without that member's prior permission
Invitations to join a mailing list that aren't related to a transaction
Email sent using eBay messages (or features such as the Contact member link) to send unsolicited commercial offers
Allowed
Mailing lists Sellers are allowed to invite other members to join a mailing list as long as the email is related to a transaction and the mailing list invitation is not the primary purpose of the email.
Not allowed
Email or Skype offers to buy or sell items outside of eBay
If you have received spam from another eBay member, please report it
.
If you received a warning for violating our spam policy and you believe it was sent in error, or you were suspended for violating our spam policy and would like to learn more, please contact us .
We don't tolerate threats of physical harm using any method including, phone, email, or our public message boards (such as our discussion boards, Answer Center, and other community areas).
Some examples include:
"If I don't hear from you by tomorrow about the item I purchased, I will come over to your house and break your legs."
"Pay me now or I'm coming over with my brother and we'll personally make sure you pay—and you know what I mean by 'pay'."
If you receive a threat, please report it to us immediately. Also, report it to local law enforcement. In addition to contacting law enforcement, you should consider contacting your local phone company if the threat was made by telephone or the other member's Internet Service Provider (ISP) if the threat was made through email communication.
If, through the email evidence you provide, we confirm a serious threat of physical harm was made, the offending member's account will be indefinitely suspended.
Additional information
As outlined in our Privacy Policy, we don't sell or disclose your information for marketing purposes. Your email address is only disclosed to members involved in an eBay transaction with you. eBay will investigate and take action on reports of misuse of this information.
Why does eBay have this policy?
Communication between members is a key part of the eBay buying or selling experience, and we want to keep it as open as possible. But it's important that our members feel safe, and don't feel like they're getting unwanted email from other members.
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