While you are gathering information about the item, establish contact with the seller and review the seller’s feedback rating on eBay. Many vehicle sellers include their phone number in their listings. If this information isn’t available, you may request the seller’s phone number via email. Sometimes a phone call is much more efficient than back and forth emails.

If you cannot reach your seller, or your seller is inaccessible by email and phone, do not buy the vehicle until you have made successful contact and the seller has addressed your questions to your satisfaction. According to eBay policy, if you are unable to reach the seller during the course of the auction, you may retract your bid once it has been placed (up until the last 12 hours of the listing).

Check the seller's feedback rating for positive comments and to see whether the seller has sold similar items in the past. Please be aware when you are buying a vehicle from an individual who is selling a vehicle for the first time on eBay Motors. In this case, a seller with a low feedback rating may not always be a cause for concern. It is best to establish contact with the seller to understand the situation.

Feedback is a critical part of buying and selling on eBay. It provides important information to buyers and sellers about the people with whom they are transacting. As such, it is one of the most powerful ways to build trust and a reputation on the site. For this reason, you should look at every seller's complete feedback history. Keep in mind that some sellers' feedback scores might be low, because they are just starting out on eBay and have received little or no feedback. If you are interested in purchasing an item from a seller who has a low feedback score, be sure to contact the seller directly in order to form your own opinion.
[See Figure: 7]