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| Independent Feedback Review |
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Independent Feedback Review allows members to ask an independent reviewer to evaluate a feedback comment left for an eBay Motors vehicle transaction, to determine if the feedback rating qualifies for withdrawal. The reviewer will use evidence provided by the buyer and seller in the transaction, the feedback comments left, and eBay's feedback review guidelines to make a determination.
| Review Process |
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To begin the review process, file a dispute with NetNeutrals. Follow the instructions on the NetNeutral's website to begin the review.
| Feedback Review Companies |
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NetNeutrals.com is a service provided by DeMars & Associates, one of the premiere automotive dispute resolution service providers in the United States. NetNeutrals offers a free direct negotiation forum as well as a panel of trained neutrals with extensive automotive service experience to help you resolve your disputes so you can get back to business.
File a dispute with NetNeutrals.com
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| Independent Feedback Review |
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Independent Feedback Review is a service that is currently only available in vehicle categories on the United States eBay Motors site (Passenger Vehicles, Motorcycles, Powersports, Other Vehicles).
Ratings will be withdrawn if the independent feedback review determines that the member who seeks a rating withdrawal has clearly and convincingly established one or more of the following:
- The member leaving the feedback did not make a good faith effort to complete the transaction. (Failure to pay for or sell an item, in and of itself, is not sufficient to meet this guideline.)
- The feedback was not submitted in a reasonable timeframe (30 days is usually an adequate period of time to allow for inspection or test drive).
- There is clear and convincing evidence that the transaction-related information contained in the feedback comment is factually inaccurate, even if the inaccuracy was the result of a misunderstanding or honest mistake.
- The member leaving the feedback did so because that member was seeking to receive more than what he/she was reasonably entitled to receive in the transaction.
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For more information please review the Frequently Asked Questions about Independent Feedback Review or contact us.
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